Features and getting started

Frequently asked questions

Why is the app landscape only?

The fretboard and practice interface are designed for landscape use. Hold your device horizontally. JustFret requires iOS/iPadOS 17 or later.

What if there is no sound?

Check media volume and whether audio is routed to Bluetooth devices or headphones, then tap the fretboard again. Reopen the app if needed. Contact support if the issue persists.

Do I need internet access, an account or a microphone?

Learning and practice work offline without an account. The app does not access the microphone or record audio. This support website and sending email require internet access.

Why have note positions or the practice range changed?

Check tuning, capo, handedness, string order and practice range first. Also check your current instrument settings when restoring history or bookmarks.

Where are my practice records stored?

Practice history, bookmarks and preferences are stored on this device. Account and cloud sync are not currently available. Uninstalling may remove local data; avoid uninstalling as your first troubleshooting step.

Contact support

For questions, problems or suggestions, email justfret@163.com

Include the app version and build number, device model, iOS/iPadOS version, selected language and steps to reproduce. Where relevant, include practice mode, tuning and capo settings. Screenshots or screen recordings can help; please omit private information.

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